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As website owners, encountering SSL issues can be frustrating, especially when it affects multiple subdomains. Recently, I faced a situation where the main domain’s SSL certificate was fixed, but several subdomains continued to show SSL errors.
Here are the details of the problem and the steps that were taken to resolve it. Hopefully, this will act as a useful guide for anyone experiencing similar issues.
The Problem
After ensuring that the SSL certificate for our main domain was up-to-date and functional, I noticed that our subdomains were still presenting SSL errors. The affected subdomains included several key sections of our site.
Despite the main domain working correctly, these subdomains displayed SSL errors, indicating that the SSL certificate might not have been correctly applied or had expired.
Investigating the Issue
The first step was to verify the status of the SSL certificate. I logged into WHM and CPanel and navigated to the SSL/TLS section to check the certificate status. It appeared that the wildcard SSL certificate, which covers all subdomains, had expired.
Requesting Support
Next, I reached out to the hosting provider’s support team via their chatbox for assistance. Here is the message I sent:
Hi, I’m having SSL issues with several of our subdomains. The main domain’s SSL is fixed, but the subdomains still show errors. The affected subdomains are:
1. [subdomain1.example.com](#)
2. [subdomain2.example.com](#)
3. [subdomain3.example.com](#)
4. [subdomain4.example.com](#)
5. [subdomain5.example.com](#)
6. [subdomain6.example.com](#)
7. [subdomain7.example.com](#)
8. [subdomain8.example.com](#)It looks like the wildcard SSL certificate might have expired. It was initially set up via CPanel. Could you please renew the wildcard SSL certificate and make sure all subdomains are covered?
I only have access to WHM and CPanel. Let me know if I need to do anything else.
Solution Implemented
With the hosting provider’s assistance, we renewed the wildcard SSL certificate. The hosting provider confirmed that the certificate had expired and proceeded with the renewal.
Once renewed, the SSL certificate was reinstalled via the SSL/TLS section in CPanel, ensuring it was applied to all subdomains. Each subdomain was checked to ensure the SSL certificate was correctly applied, using online tools like SSL Checker to verify the status.
Final Verification
After the SSL certificate was renewed and reinstalled, I conducted a thorough check of each subdomain. All SSL errors were resolved, and the subdomains were secured with the updated certificate.
Final Thoughts
Encountering SSL issues across multiple subdomains can be daunting, but with a systematic approach, the problem can be efficiently resolved. By verifying the certificate status, renewing the SSL, and ensuring proper installation, you can secure your subdomains and maintain the integrity of your site.
For anyone facing similar issues, don’t hesitate to reach out to your hosting provider for assistance. Ensuring your SSL certificates are up-to-date is crucial for maintaining trust and security for your visitors.
By following these steps, you can effectively manage SSL issues and ensure all parts of your website remain secure. If you have any questions or need further assistance, feel free to leave a comment below.